Frequently Asked Questions
Here you will find some regular questions our customers ask regarding their hot water service when needing a hot water install, hot water repair or hot water warranty replacement that may be useful for you when trying to understand the problem better.
Why has my hot water service stopped working all of a sudden?
Best practice is to first make sure your hot water heater is not leaking or damaged!
If you can identify what might be visually wrong with it, you will be able to better describe your problem to us so we can use our expertise to diagnose whether you need a hot water heater repair or a hot water heater replacement over the phone.
Email us at firstname.lastname@example.org or call 1800 468 987
It’s important to note that there have been significant changes to the Plumbing Code of Australia and as a result, your current hot water system most likely does not meet the minimum requirements of a legal hot water system installation!
*Please contact us to gain further insight into what these requirements are for the home owners of NSW
I know I need a new hot water system, is there a better model or brand?
There a few main things to ask yourself when you need to replace your current hot water system to ensure you’re getting the right system for your property;
- What is your hot water systems size(Litres)?
- Are you happy with the current performance your hot water service?
- Do you prefer efficiency over performance?
- What time of day do you spend the most extended periods of time using hot water?
We ensure each time we speak with a potential customer that we understand what is required for them to have the best hot water service at the most affordable rates – do yourself a favour and call Marcus on 0419 699 474!
Is my hot water system under warranty?
Generally, most hot water systems manufacturers provide between a 7 – 10 year warranty guarantee on the popular hot water systems brands like;
- Rheem Hot Water Heaters
- Dux Hot Water Heaters
- Vulcan Hot Water Heaters
- Aquamax Hot Water Heaters
If your hot water system is more than 10 years old, you’re better off replacing it to get your hot water service back up and running as good as new.
Alterntively, you can attempt to prolong the life past the manufacturer’s warranty by repairing the part that needs fixing
*assuming it is not the cylinder
Your Hot Water System Installation Peace of Mind
In-depth information gathering regarding the current & future hot water systems, including the access difficulty etc.
Detailed, clearly defined terms of service before & after the sale.
Transparent & honest pricing – 100% satisfaction guarantee!
Every hot water heater comes with a full manufacturers warranty.
We’ll remove your old hot water heater after the new hot water heater has been installed.